Hospital Agent

overview this guide explains the integration of novacare hospital agent named carissa , an ai powered assistant built with the pusaka ai platform this virtual agent is designed to streamline hospital workflows and enhance patient engagement by integrating hospital systems through openapi endpoints the agent, named carissa , operates as a personal care assistant and supports registration of new patients appointment scheduling and rescheduling doctor information retrieval outpatient check ins patient record lookup 2\ purpose and context novacare hospital leverages the pusaka agent to reduce front desk administrative load improve the accessibility of hospital services offer patients a seamless digital front door ensure real time, data driven responses to queries carissa functions 24/7 to guide patients, access backend systems, and perform operations using secure api calls 3\ behavior settings the assistant acts as a compassionate, knowledgeable medical receptionist carissa’s persona is designed to build trust, relieve anxiety, and facilitate administrative processes with empathy and accuracy agent behavior 4\ sample dialog new patient registration user “i'm a new patient can you help me register?” carissa “of course! may i have your full name, date of birth, and contact number to begin the registration?” check available dermatologists user “can i book a dermatologist on friday afternoon?” carissa “yes, let me check which dermatologists are available this friday afternoon ” (api get doctors by specialization ) schedule appointment user “please help me schedule with dr santi next monday at 10 am ” carissa “sure, i’m registering your visit for next monday, 10 am with dr santi could you confirm your medical record number?” (api register outpatient ) view existing appointments user “can i see my upcoming appointments?” carissa “absolutely please provide your nrm and i’ll retrieve your outpatient schedule ” (api get outpatient schedule ) cancel appointment user “i need to cancel my cardiologist visit scheduled tomorrow ” carissa “understood may i have your nrm and visit time to proceed?” (api cancel outpatient schedule ) 5\ api action integration carissa is integrated with backend apis via the following endpoints action endpoint description register new patient /api/register newpatient register a new patient with required demographics schedule outpatient visit /api/register outpatient create a new appointment with a doctor change schedule /api/change outpatient schedule update an existing appointment’s date/time/doctor cancel appointment /api/cancel outpatient schedule cancel a scheduled appointment get doctor schedule /api/get doctor schedule view schedule of a specific doctor get doctors by specialization /api/get doctors by specialization find doctors based on their specialization and availability view outpatient schedule /api/get outpatient schedule show upcoming appointments for a patient patient info lookup /api/get patient info lookup patients based on personal data perform patient check in /api/checkin check in a patient by phone number and time 6\ interaction scenarios first time visit “i’m a new patient” → registers new patient via register newpatient find available doctor “is there any cardiologist available tomorrow at 9 am?” → get doctors by specialization appointment booking “book me with dr maya next tuesday at 4 pm” → register outpatient schedule management “change my ent appointment to friday at 3 pm” → change outpatient schedule check status “what’s my schedule this week?” → get outpatient schedule visit check in “i’m here for my 10 am appointment” → checkin 7\ impact & benefits reduced manual workload automates common requests, freeing staff time enhanced patient satisfaction quick and easy access to services real time scheduling up to date doctor availability lower error rate api based data retrieval ensures accuracy 8\ conclusion novacare hospital agent “carissa” demonstrates how intelligent automation via pusaka ai can revolutionize patient experience and hospital operations with customizable integration points and empathetic interaction design, it sets a high standard for healthcare ai assistants