Notifications

the notification feature allows external systems to prompt the ai assistant to send messages to specific users on their messaging platforms this enables automated communication triggered by external applications this feature should be enabled after channel has been configured or else the system will not be able to deliver message to users overview 1\ allow external systems to send notifications toggle on/off enables or disables the ability for external systems to send notifications primary key used for authenticating the external system secondary key acts as a backup authentication key note these keys are required for sending messages through the ai assistant 2\ sending a notification this section is activated when the "allow external systems to send notifications" setting is enabled account code (required) identifies the recipient of the notification command text (required) the message to trigger the notification how to configure notifications step 1 enable external notifications toggle the allow external systems to send notifications setting to on copy the primary key and secondary key for authentication step 2 send a notification enter the account code of the recipient (phone number for whatsapp) type the command text to send the message (ie "say thank you for the payment that has been received") click send notification best practices keep keys secure do not share authentication keys publicly use meaningful commands ensure the command text triggers the correct ai response monitor message logs regularly review notifications to avoid spam or unintended messages next steps integrate with external systems use api calls to trigger notifications programmatically automate notifications schedule or trigger notifications based on user activity