Channels

the agent channel feature allows you to configure and manage communication channels through which users can access the ai agent these channels define how the ai integrates with external messaging platforms such as whatsapp, with the other channel coming soon 😉 overview each agent channel configuration includes product the external messaging platform (e g , whatsapp) and its corresponding protocol, in case of whatsapp is coster or meta cloud account information unique identifiers to authenticate the integration security credentials includes secrets and tokens for secure communication for details of whatsapp configuration can be read in the next section best practices ensure accuracy double check all credentials before saving use secure tokens keep api keys and secrets private monitor integration logs regularly check for connection issues rotate credentials periodically update app secret and access token to enhance security next steps test the integration send a test message to confirm the connection review logs verify that incoming and outgoing messages are correctly processed adjust settings as needed modify webhook urls, secrets, or tokens when required